Warranty & Complaints
Warranty & Complaints
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. We at the DHC always check your product before departure, so the lamps are always rigorously tested before they are delivered to you. The contents of the box are also checked before departure, if you still feel that you are missing something, we are always there for you via email email@example.com and via Instagram @dailyhighclub.nl
With us, customers receive a new product free of charge within the first year if a problem has arisen. That means customers can rely on our quality and service during the first 12 months after purchase.
If you encounter problems after the first year: We understand that you as a customer may be concerned about the costs. However, we want to emphasize that we will do our utmost to ensure that our customers are satisfied with their purchases and the service we provide.
Our warranty terms are designed to give our customers peace of mind, even after the first year has passed. If we need to replace a product, we will charge 40% of the total price of the product. This is a reasonable amount that we use to cover our costs and to ensure that we can continue to provide the highest quality.
Customers can rest assured that we are committed to providing excellent customer service and that we will do everything we can to resolve any issues. Our warranty terms are designed to ensure that our customers are satisfied, even if problems arise after purchase. We believe that a warranty should never be a problem, but rather a reassurance for our customers.
It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by emailing firstname.lastname@example.org . If this does not lead to a solution, we are still affiliated with: Stichting WebwinkelKeur Here you can request your dispute via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . We at the DHC always do our very best to help our Club so we believe we should always be able to advise an independent party whenever possible. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.