Warranty & Complaints

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. We at the DHC always check your product before departure, so the lamps are always thoroughly tested before they are delivered to you. The contents of the box are also checked before departure, if you still feel like you are missing something, we are always ready for you via email dailyhighclub@outlook.com and via Instagram @dailyhighclub.nl

All Growlights come standard with a 3-year manufacturer's warranty, check the product page for the latest conditions!

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing dailyhighclub@outlook.com . If this does not lead to a solution, we are still affiliated with: Stichting WebwinkelKeur. Here you can request your dispute via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . We at the DHC always do our very best to help our Club so we believe we should always be able to advise an independent party whenever possible. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.